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In today's technological world, millions of communications are generated every day by businesses as they liaise, collaborate and interact with their customers, suppliers, internal staff and other stakeholders. In today’s highly competitive business environment, it is critical to ensure that you make a great first impression as it could be the make or break of a business relationship. Therefore, you cannot afford for a call to go unanswered and you should ensure that you have systems in place to guarantee that you answer every incoming call to your business, whether or not there is an actual member of staff available to answer the call in person.