NCX is a Hosted PABX communication specialist offering you the best solution from mature and proven technology. A combination of expertise in wireless communications, digital technology and core networks, combined with IP technology, has produced the next generation IP solutions. We architect unique solutions for every client, because we understand every business is different. We work closely with you to provide optimised solutions to streamline your business process.
NCX offers a hosted/on site PABX solution with proven technology in conjunction with reduced call rates over our own stable and trusted network.
Unlike a traditional PBX, or Private Branch Exchange, which requires a large investment and ongoing maintenance and training, a hosted PBX is a cloud-based PBX system accessible via an IP network. Rather than being responsible for hardware, software, training, maintenance, and more, a hosted PBX provider takes care of it all. In addition to being completely managed off-site, resulting in no IT or installation costs, a hosted PBX system also provides businesses with the ability to manage their phone systems via a user-friendly control panel. For these reasons and more, hosted PBX systems are becoming increasingly popular solutions for today’s growing small to medium-sized business owners.
Key concepts behind a Hosted PBX service:
- Your telephone system is “hosted” or operated by your provider
- Works with your existing telephone service or completely replaces it
- Can be used with landlines, mobile phones, VoIP service or might include VoIP service
The Benefits of a Hosted PBX
There are a number of key advantages to using a Hosted PBX versus traditional telephone service or purchasing an office telephone system.
- Initial Cost Savings– You do not need to make a large upfront investment by purchasing an office telephone system and there is no need to maintain it. With a Hosted PBX solution the office telephone system is operated and maintained by your provider.
- Ongoing Cost Savings– Typically, a Hosted PBX implementation is significantly more cost-effective over the long run than a traditional PBX. These ongoing savings are in addition to the initial savings on capital outlay.
- Geographical Flexibility– Employees can work from anywhere when your office phone system is virtual. You can have employees working from home, other offices, mobile phones, and even overseas.
- Local Presence– Hosted PBX systems allow you to get local virtual numbers in cities where you are not physically located which allows you to create a virtual presence or open a virtual office in New York or the UK.
- Credibility– For small businesses a virtual system can give them instant credibility by presenting their customers with a professional sounding telephone solution. Traditional telephone systems are generally cost-prohibitive for smaller organizations.
- Scalability– Traditional phone systems are limited by how many users they can handle as well as how many lines you have purchased from your local telephone provider. Virtual systems can expand and grow with your business as you need them to.
- Quick Setup– A Hosted PBX solution can have you up and running very quickly compared to a traditional telephone system.
- Ease of Use– End-user management of a Hosted PBX is far more user-friendly than is the case with traditional solutions. Intuitive web interfaces mean that anyone can manage, monitor and make changes to the service at any time, without needing any specialized skills or experience.
On-premise PBX is also known as an IP-PBX phone system. It is similar to a traditional PBX system that resides at a location, such as a computer equipment room or phone closet. The main difference is that IP routing is done with more current technology. The signaling is done with an IP phone to the IP-PBX server using a LAN. Calls can go through a traditional phone company as well as voice over Internet (VoIP) using SIP trunking. Gateway cards are used to connect the system to the traditional phone company provider. The provider can be the one that already provides service, though a SIP trunk can be configured for use with an Internet service telephone provider (ISTP). An Asterisk based system is the most affordable option for on-premise PBX due to the flexibility that is offered with open source software.
The Benefits of On Site PBX
- Having on premise PBX gives user control to create, adjust and delete users as desired
- New open source feature sets can be added without any license fees
- Current carrier does not have to be changed
- VoIP trunks can be added to save on calling costs
- Server ownership reduces expenses over time
- No DIY time on the part of the customer
- Professional training of staff on new IP-PBX system is handled by the provider
- With SIP trunking, loss of Internet or catastrophic event has reduced affect on operations because calls can be sent to another number or a mobile phone. This is because of failover within an off-site facility that has safeguards including back up power sources.